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​Privacy Policy for Assist-IT AS
At Assist IT AS, we value your privacy. This policy explains how we collect, use and protect your personal information. The policy applies to all users of our tow truck system (https://go.getassist.app), as well as our website at https://www.assist-it.no.

1. About us
Assist-IT AS offers a cloud-based platform for efficient management of tow truck operations. The system helps station owners manage assignments, truck drivers in real time and automate invoicing and payment.

Contact information:

  • Legal name: Assist-IT AS

  • Product name: Assist

  • Address: Moseidveien 7, 4033 Stavanger, Norway

  • Phone: +47 48019733

 

Data Controller officer:

 

Controller: Assist-IT AS ("Assist") is the controller of the personal data collected in connection with the use of our services and websites. This means that we are responsible for ensuring that your personal data is processed in accordance with the GDPR and other applicable legislation.

2. Information we collect
We only collect information necessary to deliver and improve our services.

 

We collect:

  • Personal data: Name, telephone number, email, password and billing address.

  • Contact preferences: Information about how you would like to be contacted.

  • Location data: Real-time tracking of drivers to show the location of the car on the map (can be deactivated in the browser or app).

  • Usage data: Information about how you use the platform, as well as technical information for troubleshooting and support.

 

3. How we use your information
Purpose of processing:

  • Provide and manage the tow truck system.

  • Offer real-time tracking of drivers (if GPS is enabled).

  • Improve customer service and quickly fix errors.

  • Develop and optimize the product based on usage data.

  • We process your information in accordance with the GDPR and other relevant laws.

 

4. Third parties we work with
We work with trusted subcontractors for data storage and service delivery. All data is processed within the framework of the GDPR.

 

Subcontractors we use:

  • Google Cloud: For data storage within the EU.

  • Intercom: For customer service and communication.

  • Auth0: For secure user login.

  • MongoDB: For database management and data storage.

  • Wix: For website administration and customer chat.

  • Imagekit: For editing images.

  • Notion: For sales and customer follow-up, as well as insights and input for features.

 

5. Your rights
As a user, you have rights that ensure control over your own personal data:

  • Insight: Get a copy of the data we have stored about you.

  • Correction: Request to correct errors or incomplete information.

  • Deletion: Request deletion of data that is no longer necessary for the services.

  • Data portability: Transfer your data to another service.

  • Complaints: Contact the Norwegian Data Protection Authority if you believe we are violating privacy legislation.

To exercise your rights, contact us at support@assist-it.no.

 

6. Storage and deletion
We only store information for as long as it is necessary to provide the services or comply with legal requirements.

Storage principles:

  • Data is only stored for the purposes for which it was collected.

  • Information is deleted when it is no longer relevant.

  • We delete data about you in the system upon request, unless we are legally obliged to retain the information or if it is necessary to fulfill our contractual obligations.

7. Security

We use advanced technologies and procedures to protect your data against unauthorized access or misuse.


Our security measures include:

  • Encrypted data transmission (SSL/TLS).

  • Secure servers and authentication solutions.

  • Regular security updates and reviews.

8. Cookies

We use cookies to improve the user experience and provide relevant services.


We use cookies on our website to:

  • Remember chat history via Wix and Intercom.

  • Track traffic and user behavior via Wix.

We use cookies in our system to:

  • Remember login and settings.

  • Cookies in the system are necessary for functionality.

  • You can disable cookies in your browser if you wish.

9. Marketing Communications
We may send you information about our services, updates and offers if you have given your consent to this, or if you are already a customer of ours. We use your email address only for this purpose, and you can withdraw your consent at any time.

You can unsubscribe from marketing communications by:

  • Clicking on the "Unsubscribe" link at the bottom of the emails we send.

  • Contacting us directly at support@assist-it.no.

    We use intercom to manage the sending of emails. Your data is processed securely and in line with the GDPR.

 

10. Changes to the Privacy Policy
We will update this policy as necessary to reflect changes in our services or legal requirements.

Changes include:

  • Minor updates are published on our website.

  • Significant changes will be notified via email or within the service.

    We recommend that you regularly read through the statement to stay up to date.

Contact us

For questions about the privacy statement, contact us at support@assist-it.no.

Last updated: 16.01.2024

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