Hi all! This is a big one. From early next week, you get a new driver flow, checklists on every job, SMS straight from the job and much more.
And a warm welcome to our new users in Sweden and Albania!
A new driver flow. The next step is always one tap away.
Each job now has its own steps. On a tow, the app reminds you about the deductible. On a diesel tank delivery, it doesn't.
Get going quickly. Leif Thune has made a video to help drivers get used to the new flow.
A leaner flow. Each screen shows less now. Sorry! Every station wants more info, but the screens got so long you had to scroll, scroll, scroll. Now your station picks what to show on each job, and the rest is under the info button in the top right.
A toolbox for you. Everything else you need is under All actions.
Your own stats. See how many km you've driven and how much you've billed, in your own view.
SMS and email straight from the job.
Send SMS and email straight from the job. Name, address and ETA fill in by themselves, and you can edit the text before it goes.
Templates can have several languages, and every message on a mission shows as one conversation.
Country and lookup in one field.
The registration number field shows which country the plate is from, and looks it up right away.
Tap the flag to pick another country. The nearest ones come first.
Set up the job once. Use it every time.
Every type of job can have its own checklist, and each item can hold an action.
A template also holds the standard order lines and the deductible, so they land on the order by themselves.
Ideas for templates: towing, assistance, TMA and SOS assistance.
We've made some examples to start from. Contact Leif Thune if you'd like help.
Orders and jobs. Now they're connected.
Every order line now knows which job it belongs to.
That makes quantities easy: we know how long you worked and how far you drove, so just pick the one that counts.
The right price. The right deductible.
An agreement can now have its own products, ones that only exist on that agreement. Before, you could only override the price of the station’s products.
You can also copy an order, credit it or rename it.
Find anything. From anywhere in Assist.
Find missions, plates, customers and addresses from anywhere in Assist.
Press Ctrl + K or click Search in the menu, filter by type and date, and press Enter.
The whole crew at a glance.
See the whole crew grouped by status. Search, switch vehicles and call a driver straight from the list.
Every driver also has their own page with activity and revenue, ready to export.
Other improvements
But wait, there's more…
Dispatch. Assign or change the driver right in the dispatch table, or with one tap on mobile.
Open missions. Status dots and the next step on every row, and the table remembers your filters.
Journaling. Paid cash orders show when they were journaled, and by whom.
Order forms. Customers can attach files to their request.
AI interpreter. Fills in the agreement, case number and deductible from the case document.
A few smaller changes
- Requests. Cancel a mission, and the request to the other station is withdrawn.
- Photos. The app only says photos are saved when the upload is done, and tells you if one failed.
- And more. An easier menu, product search by number and more dark mode polish.
Availability
- Customer SMS is switched on under Add-ons and billed per SMS segment.
- Lookups on foreign plates can be set up per station. Just ask us.
- Assist now works for Swedish stations too, with Swedish language, kronor and Fortnox.
Questions or ideas? Get in touch.