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Privacy

Privacy statement for Assist IT AS

At Assist IT AS, we value your privacy. This statement explains how we collect, use, and protect your personal data. In case of discrepancies, the Norwegian version shall prevail.

This statement applies to all users of our recovery vehicle system go.getassist.app, as well as our website at assist-it.no.

1. About us

Assist IT AS offers a cloud-based platform for efficient management of recovery vehicle operations. The system helps station owners administer assignments, track drivers in real time, and automate invoicing and payment.

Data controller: Assist IT AS ("Assist") is the data controller for the personal data collected in connection with use of our services and websites. This means that we are responsible for ensuring that your personal data is processed in accordance with the GDPR and other applicable legislation.

Contact information

  • Legal name: Assist IT AS
  • Product name: Assist
  • Address: Moseidveien 7, 4033 Stavanger, Norway
  • Phone: +47 48019733

Data Protection Officer

  • Name: Leif Thune Rudlang
  • Email: support@assist-it.no

2. Information we collect

We collect only the information necessary to deliver and improve our services.

We collect

  • Personal data: Name, phone number, email, password and billing address.
  • Contact preferences: Information about how you wish to be contacted.
  • Location data: Real-time tracking of drivers to show the vehicle's location on the map (can be disabled in the browser or app).
  • Usage data: Information about how you use the platform, as well as technical information for troubleshooting and support.

3. How we use your information

We process your information in accordance with the GDPR and other relevant laws.

Purposes of processing

  • Deliver and administer the recovery vehicle system.
  • Offer real-time tracking of drivers (if GPS is enabled).
  • Improve customer service and correct errors quickly.
  • Develop and optimize the product based on usage data.

4. Third parties we work with

We work with trusted subcontractors for data storage and service delivery. All data is processed within the framework of the GDPR.

Subcontractors we use

  • Google Cloud: For storage of data within the EU.
  • Intercom: For customer service and communication.
  • Auth0: For secure user login.
  • MongoDB: For database administration and data storage.
  • Wix: For website administration and customer chat.
  • Imagekit: For image editing.
  • Notion: For sales and customer follow-up, as well as insight and input for features.

5. Your rights

As a user, you have rights that ensure control over your own personal data.

To exercise your rights, contact us at support@assist-it.no.

Your rights

  • Access: Receive a copy of the information we have stored about you.
  • Rectification: Ask us to correct errors or incomplete information.
  • Erasure: Ask us to delete data that is no longer necessary for the services.
  • Data portability: Transfer your information to another service.
  • Complaints: Contact the Norwegian Data Protection Authority if you believe we are breaching privacy law.

6. Storage and deletion

We store information only for as long as necessary to deliver the services or fulfill legal requirements.

Storage principles

  • Data is stored only for the purposes for which it was collected.
  • Information is deleted when it is no longer relevant.
  • We delete data about you in the system on request, unless we are legally obliged to retain the information or it is necessary to fulfill our contractual obligations.

7. Security

We use advanced technologies and routines to protect your data against unauthorized access or misuse.

Our security measures include

  • Encrypted data transfer (SSL/TLS).
  • Secure servers and authentication solutions.
  • Regular security updates and reviews.

8. Cookies

We use cookies to improve the user experience and provide relevant services.

Cookies in the system are necessary for functionality. You can disable cookies in your browser if you wish.

We use cookies on our website to

  • Remember chat history through Wix and Intercom.
  • Track traffic and user behavior through Wix.

We use cookies in our system to

  • Remember login and settings.

9. Marketing communication

We may send you information about our services, updates and offers if you have given your consent to this, or if you are already a customer with us. We use your email address only for this purpose, and you can withdraw your consent at any time.

We use Intercom to administer the sending of emails. Your data is processed securely and in accordance with the GDPR.

You can unsubscribe from marketing communication by

  • Clicking the "Unsubscribe" link at the bottom of emails we send.
  • Contacting us directly at support@assist-it.no.

10. Changes to this privacy policy

We update this statement when needed to reflect changes in our services or legal requirements.

We recommend that you review the statement regularly to stay informed.

Changes include

  • Minor updates are published on our website.
  • Significant changes are announced by email or inside the service.

Contact us

For questions about this privacy statement, contact us at support@assist-it.no.

Last updated: 16 January 2025